Privacy Policy

A legal disclaimer

At Cirro-Pure Ltd (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring your personal data is handled responsibly, transparently, and in accordance with UK law. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website or services.

We may collect and process the following personal data:

Contact Information: Full name, phone number, email address
Property Details: Address, property type, mould concerns or visible signs
Health/Environmental Concerns: Non-medical descriptions of symptoms or complaints relevant to property condition
Professional Data: For trade partners or applicants (e.g. company name, qualifications, service area)
Technical Information: IP address, browser type, device data (collected via cookies and analytics tools)

Correspondence: Enquiries, consultation requests, feedback, and phone/email communication

We process your data for the following purposes:

To respond to enquiries or consultation requests
To arrange inspections, detection, or treatment services
To issue official Cirro-Pure certificates and reports
To refer your details to a Cirro-Pure Certified Preferred Provider near you, so that they can deliver services under our system
To improve website performance and user experience
To meet legal or regulatory obligations
To send service updates or relevant communication (with opt-out available)

We may share your personal data with:

Cirro-Pure Certified Preferred Providers – trusted, accredited companies who are trained and approved to deliver our detection, analysis, and treatment systems. Your information will be passed to the most appropriate certified provider based on your location or enquiry type. These providers operate under binding confidentiality agreements and must comply with Cirro-Pure’s quality standards.
Laboratory Partners – for the purpose of analysing samples and issuing certified reports.
Professional Service Providers – including IT providers, marketing platforms, and secure cloud storage services who process data on our behalf.
Regulatory or Legal Authorities – if required to comply with applicable laws, regulations, or court orders.

We do not sell, rent, or share your data with unauthorised third parties.

We collect and process your data on the following lawful grounds:

Contractual Necessity – to provide the services you have requested
Legitimate Interest – to improve service quality, assign qualified providers, and manage business operations
Consent – where you have agreed to receive marketing updates or share optional information

Legal Obligation – to fulfil statutory or regulatory duties

We retain data only for as long as necessary:

Client & job data – up to 7 years for legal and certification purposes
Unconverted enquiries – up to 12 months, unless you request removal

Marketing data – until you opt out or withdraw consent

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction or deletion of your data
Object to or restrict how we use your data
Withdraw consent (where applicable)
Request transfer of your data to another provider

To exercise any of these rights, please contact us at:
📧 info@cirropure.co.uk

Our website uses cookies and third-party analytics (e.g. Google Analytics) to track anonymised usage data. You can manage or disable cookies through your browser settings.

We apply appropriate technical and organisational measures to protect your data, including:

SSL encryption for all website traffic
Encrypted storage and password protection for internal systems

Access limited to authorised and trained personnel only

For data protection enquiries or concerns, contact:

Data Protection Officer
Cirro-Pure Ltd
📧 info@cirropure.co.uk

You also have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

This Privacy Policy may be updated from time to time. Please refer to the latest version posted on our website.